Strengthening Case Management: The Value of the Therapeutic Dimension

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Tuesday, July 7th to Wednesday, September 30th

Please join us in an online, open forum on telehealth. NCB is providing an opportunity for clinicians to ask each other questions, share observations and adapted telehealth protocols for the SoT population via an online forum and technical exchange. This conversation will be a forum for peer-led informational exchange. NCB staff will assist in facilitating and monitoring the conversation.

Directions: Please watch Eugene Augusterfer’s presentation and interview Telemedicine in Mental Health first. Then feel free to join us in this open forum. All are welcome to join this forum, whether you have an account on or not. For more information on using the forum, please read the directions on the first post. Please keep your comments respectful, relevant, factual, and do not share identifying information about clients per client privacy and HIPAA regulations. This forum will be open from July 6, 2020 through September 30, 2020.

This webinar, presented on 8/15/2012, features Joan Hodges of the Program for Survivors of Torture and Severe Trauma (PSTT), a program of Northern Virginia Family Service.

This webinar is part of the National Capacity Building (NCB) webinar series. NCB is a project of the Center for Victims of Torture.


Average: 4.3 (10 votes)


Wednesday, 15 August 2012


While most torture treatment centers maintain a strict division between mental health and case management services, mental health concepts can be appropriately adjusted for use in a case management setting. This webinar expands on an often limited view of the role of case managers in the treatment of torture survivors. While it does not advocate that case managers become therapists, it suggests they adapt psychoanalytic theory to their jobs in order to promote “empathetic connections” and “safe spaces” in their relationships with clients. As such, this webinar is intended for case managers and their coworkers. First, the webinar defines the general role of the case manager and key terms, including “therapeutic dimension.” Second, the webinar outlines Object Relations Theory (ORT), the psychoanalytic theory soon to be adapted to case managing. Third, each component of ORT is re-analyzed in light of the needs of case managers. Finally, the limitations surrounding this adaptation are discussed.By encouraging case managers to add a therapeutic dimension to their work, case management can function as a bridge to mental health and further strengthen client care and service delivery.

This webinar is designed to offer service providers practical ways to introduce therapeutic concepts into torture survivor case management. Learning goals include:

  • Discuss the role of case management as part of torture treatment services
  • Define the terms: therapeutic, therapeutic dimension
  • Review Object Relations Theory
  • Adapt select therapeutic concepts
    • Holding
    • Containing
    • Re-storying
  • Understand the limitations of the therapeutic dimension

Again, please note this webinar  is not intended to transform service providers into therapists; rather, the goal of this webinar will be to offer service providers a more holistic understanding of torture treatment and promote best practices observed within the client service / relationship provider.


Joan Hodges
Lead Case Manager
Program for Survivors of Torture and Severe Trauma (PSTT)
Falls Church, VA 


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