Questions and Answers about Targeted Case Management

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Tuesday, July 7th to Wednesday, September 30th

Please join us in an online, open forum on telehealth. NCB is providing an opportunity for clinicians to ask each other questions, share observations and adapted telehealth protocols for the SoT population via an online forum and technical exchange. This conversation will be a forum for peer-led informational exchange. NCB staff will assist in facilitating and monitoring the conversation.

Directions: Please watch Eugene Augusterfer’s presentation and interview Telemedicine in Mental Health first. Then feel free to join us in this open forum. All are welcome to join this forum, whether you have an account on or not. For more information on using the forum, please read the directions on the first post. Please keep your comments respectful, relevant, factual, and do not share identifying information about clients per client privacy and HIPAA regulations. This forum will be open from July 6, 2020 through September 30, 2020.


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Friday, 22 August 2014


Targeted Case Management is a federal program that is managed by the states, with counties providing the actual case management services either by their own social workers or by contracting with third party vendors for special population groups. For survivor of torture treatment programs that are in a position to take advantage of it, Targeted Case Management can produce strong revenue.

But what does it take for programs to be able to successfully conduct TCM? In this webinar we will have a conversation with representatives from each of the departments in CVT that were involved in launching and conducting CVT's Targeted Case Management Program: Pete Dross will speak to the political process that involves relationship-building with county commissioners and professional health and human services staff; Andrea Northwood will address the internal clinical process of altering the social services/case management function to conform to TCM requirements and training case managers on the new requirements; Gena Holland will speak to the financial/administrative process that facilitates billing.


  • SPMI – Serious and Persistent Mental Illness
  • TCM – Targeted Case Management
  • ICSP – Individual Community Support Plan
  • ARMS – At Risk Mental State
  • PRUCOL - Permanent Residence Under Color of Law


After this presentation attendees will be able to:

  1. Identify the 3 main parts of implementing Targeted Case Management
  2. Identify the basic organizational requirements that need to be in place to implement TCM
  3. Begin the conversation in their own organizations to determine if pursuing TCM is the right choice for them


Development & Policy

Clinical - Sample CVT documents


Related webinar

The Tactical Mapping process may be helpful to you as you attempt to determine the relationships needed to begin Targeted Case Management. The Introduction to Tactical Mapping webinar explains how to use that technique.


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