Fundamentals of Providing Services to Torture Survivors eLearning

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Tuesday, July 7th to Wednesday, September 30th

Please join us in an online, open forum on telehealth. NCB is providing an opportunity for clinicians to ask each other questions, share observations and adapted telehealth protocols for the SoT population via an online forum and technical exchange. This conversation will be a forum for peer-led informational exchange. NCB staff will assist in facilitating and monitoring the conversation.

Directions: Please watch Eugene Augusterfer’s presentation and interview Telemedicine in Mental Health first. Then feel free to join us in this open forum. All are welcome to join this forum, whether you have an account on or not. For more information on using the forum, please read the directions on the first post. Please keep your comments respectful, relevant, factual, and do not share identifying information about clients per client privacy and HIPAA regulations. This forum will be open from July 6, 2020 through September 30, 2020.

Fundamentals of Providing Services to Torture Survivors eLearning Series  has been funded by the Office of Refugee Resettlement (ORR) to provide staff at ORR-funded torture treatment programs, and other professionals, with a basic foundation in the knowledge and skills required to provide effective services to torture survivors. The lessons are directed toward staff members who are recently hired or new to working with torture survivors and are currently providing direct services to torture survivors.

Each lesson:

  • Is designed to give you information and resources to effectively serve your clients
  • Is designed to be taken at your own pace when you have time
  • Can be taken independently of the other lessons
  • Can be completed in one to two hours
  • Provides you with valuable post-lesson resources for further study

We strongly suggest completing Core Concepts & Eligibility Requirements first so you have a foundation of knowledge to draw from for the additional lessons. Your Certificate of Completion will be sent to you via e-mail within seven business days of passing the lesson assessment with a score of 80% or greater. eLearning times are listed at the beginning of each lesson page so you can plan your time accordingly. 

You must be signed in as a member to access the eLearning lessons. If you are not a member, please request membership here:

Technology Note:

The Fundamentals courses are currently being offered using Adobe Flash. If you are having difficulty loading a course, please enable Flash in your browser. See our Guide to ChromeIf none of these options work use Internet Explorer for these courses. If you experience technical difficulties that you cannot resolve, please contact Sara Bracewell, at NCB.

Lessons available:

Core Concepts and Eligibility Requirements (complete first)

Cultural Competence

Working With Interpreters

Self Care

Medical Services

Legal Services

Social Services

Holistic Care Planning

Mental Health Services

Introduction to Program Evaluation

Course Developers:

The content was developed by a curriculum planning team of service providers drawn from NCB-eligible programs for torture survivors and encompassing diverse aspects of service delivery. They were David Gangsei, PhD (Coordinator and Core Concepts); Denise Ziya Berte, PhD with Margaret Lee Higgins, PsyD (Cultural Competence); Crystal Green, PhD, LMFT (Working with Interpreters); Regina Germain, Esq. (Legal Services); Sondra Crosby, MD with Michael Grodin, MD (Medical Services); Mary Fabri, PsyD with David Kinzie, MD (Mental Health); Heather Tracey, MSW, LISW (Social Services; Eva M. Solomonson, MSW, LISW (Holistic Care Planning); Amber Gray, MPH, MA, LPCC, ADTR, NCC (Self Care).