Strengthening Case Management: Introducing Narrative Concepts

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This webinar, from December 19, 2012, is the second in the three-part Strengthening Case Management series. It features Joan Hodges and addresses using narrative concepts in case management for social workers.

This webinar is part of the National Capacity Building (NCB) webinar series. NCB is a project of the Center for Victims of Torture.


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Wednesday, 19 December 2012


The second in a proposed 3-part series by Joan Hodges on strengthening case management, this webinar presents narrative therapy as a potential approach for case managers (CMs) to apply when working with torture survivors.  Using narrative concepts, case managers can use therapeutic questioning to help clients recognize and reflect on their current problems and to empower clients to reexamine and reframe their lives. Please note this webinar does not qualify anyone to do narrative therapy


  • To gain a basic understanding narrative therapy
  • To discuss the potential for narrative theory in case management (CM)
  • To identify and utilize basic narrative concepts
  • To understand the limitations of the narrative model in CM


Joan Hodges has worked with vulnerable immigrant populations for the past eight years, both domestically and abroad. She is currently a Reception & Placement Project Officer with the U.S. Committee for Refugees and Immigrants (USCRI) headquartered in Arlington, VA. At USCRI, Joan uses her clinical case management background to provide technical support and training to refugee resettlement staff in 31 offices across the US. Joan received her Master’s degree in Refugee Care from the University of Essex in partnership with the Tavistock Clinic in London, England. Joan is the former Lead Case Manager of the Program for Survivors of Torture and Severe Trauma.

Also Please Note

You may also want to listen to the first webinar in the Strengthening Case Management series:  Strengthening Case Management: The Value of the Therapeutic Dimension. This webinar is designed to offer service providers practical ways to introduce therapeutic concepts into torture survivor case management. Utilizing a psychosocial perspective, participants will learn specific ideas in which case managers can address survivor needs at the interpsychic and interpersonal levels

Click here to access the webinar.


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