Strengthening Case Management: Containment with Clients

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Directions: Please watch Eugene Augusterfer’s presentation and interview Telemedicine in Mental Health first. Then feel free to join us in this open forum. All are welcome to join this forum, whether you have an account on or not. For more information on using the forum, please read the directions on the first post. Please keep your comments respectful, relevant, factual, and do not share identifying information about clients per client privacy and HIPAA regulations. This forum will be open from July 6, 2020 through September 30, 2020.

This webinar, from February 20, 2013, is the third in the three-part Strengthening Case Management series. It features Joan Hodges and provides case studies and techniques in containment for case managers whose clients may require such an intervention, especially during an evaluation.

This webinar is part of the National Capacity Building (NCB) webinar series. NCB is a project of the Center for Victims of Torture.


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Wednesday, 20 February 2013


The third in a 3-part series on Strengthening Case Management, this webinar is intended for case managers (CMs) who work with clients that are unable to control their emotions during stressful situations. To begin, participants review the relationship between emotion, stress, and the brain. Participants then learn three containment strategies appropriate for CMs to use with emotionally unstable clients. This webinar focuses on best practices for CMs to use during client eligibility screenings.


1)     Discuss emotional dysregulation  
2)    Understand the following terms: window of optimal arousal, hyperarousal, hypoarousal
3)    Recognize the role of containment during client eligibility screenings
4)    Identify three containment strategies appropriate for use in a CM setting
5)    Review limitations


Joan Hodges has worked with vulnerable immigrant populations for the past eight years, both domestically and abroad. She is currently a Refugee Services Program Officer with the U.S. Committee for Refugees and Immigrants (USCRI). At USCRI, Joan uses her clinical case management background to provide technical support and in-house training to 35 refugee resettlement affiliates across the U.S. Joan received her Master’s degree in Refugee Care from the University of Essex in partnership with the Tavistock Clinic in London, England. Joan is also the former Lead Case Manager of the Program for Survivors of Torture and Severe Trauma in Northern Virginia.

Also Please Note

There are 2 previous webinars in this series on Strengthening Case Management:

Strengthening Case Management: The Value of the Therapeutic Dimension. This webinar is designed to offer service providers practical ways to introduce therapeutic concepts into torture survivor case management. Utilizing a psychosocial perspective, participants will learn specific ideas in which case managers can address survivor needs at the interpsychic and interpersonal levels.

Strengthening Case Management: Introducing Narrative Concepts. This webinar presents narrative therapy as a potential approach for case managers (CMs) to apply when working with torture survivors.  Using narrative concepts, case managers can use therapeutic questioning to help clients recognize and reflect on their current problems and to empower clients to re-examine and reframe their lives. Please note this webinar does not qualify anyone to do narrative therapy.

Resources quoted in presentation

Siegel, D., The Developing Brain: How Relationships and the Brain Interact to Shape Who We Are, New York: The Guilford Press, 2001.

Ferentz, L., Working with Trauma Survivors: Keeping Them Present As They Heal Their Past (Presentation), Fairfax, VA, Aug 2012.


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