Social Services

Join the Conversation

Tuesday, July 7th to Wednesday, September 30th

Please join us in an online, open forum on telehealth. NCB is providing an opportunity for clinicians to ask each other questions, share observations and adapted telehealth protocols for the SoT population via an online forum and technical exchange. This conversation will be a forum for peer-led informational exchange. NCB staff will assist in facilitating and monitoring the conversation.

Directions: Please watch Eugene Augusterfer’s presentation and interview Telemedicine in Mental Health first. Then feel free to join us in this open forum. All are welcome to join this forum, whether you have an account on Healtorture.org or not. For more information on using the forum, please read the directions on the first post. Please keep your comments respectful, relevant, factual, and do not share identifying information about clients per client privacy and HIPAA regulations. This forum will be open from July 6, 2020 through September 30, 2020.

Manual on Brief Ethnographic Interviewing: Understanding an Issue, Problem or Idea from a Local Perspective

The brief ethnographic interviewing methods described in this manual were originally developed for use by NGO’s providing psychosocial and mental health interventions to address two recurring needs - how to quickly and systematically gather and organize information (needs, problems, beliefs, strengths, etc.) when implementing programs with new populations or communities or develop culturally relevant indicators for evaluating the effectiveness of psychosocial and mental health interventions.
 
The technique involves using a brief semi-structured interview, framed around a question, to

Case Management 101: Client Boundaries

This video defines boundaries and their role in the professional setting, identifies five categories of boundaries, recognizes common boundary violations, and establishes best practices to use in setting and maintaining boundaries.

This video is the first in the Case Managment 101 video series, featuring Joan Hodges-Wu, MA. Don't miss the second video, Case Management 101: Writing Case Notes.

Case Management 101: Writing Case Notes

This video includes what case notes are and why good case notes are important, what makes a good case note, provides a structure for writing good case notes, and introduces the concept of the mental status observation, which can be useful in writing case notes.

This video is the second in the Case Managment 101 video series, featuring Joan Hodges-Wu, MA. Don't miss the first video, Case Management 101: Client Boundaries.

Introduction to Case Management 101: a video mini-course

Introduction to Case Management 101:  a video mini-course

Case Management 101 is a video mini-course on the fundamentals of providing case management services to survivors of torture, designed specifically for case managers who are not trained social workers. Joan Hodges-Wu, MA, will introduce two training videos in this webinar session:  “Case Management 101:  Client Boundaries” and “Case Management 101: Writing Case Notes”.  Joan, the creator and presenter, will discuss how these videos may be used in torture treatment  work and also answer any questions that you may have.

Case Management for Immigrant Survivors of Torture: An Examination of HealthRight International’s Access to Support and Services for Survivors of Torture Program (ASSIST)

By Kelly Barneche & Lisa Matos of HealthRight International. Published in Global Social Welfare, March 2014.

This research seeks to determine what impact HealthRight International’s Access to Support and Services for Survivors of Torture (ASSIST) remote case management program has on the physical, psychological, and social well-being of survivors of torture. This is a specialized use of telemedicine. 

A retrospective case record review was conducted of 54 adult foreign-born survivors of torture who received remote case management services through ASSIST.

Holes in the Safety Net - Legal Immigrants' Access to Health Insurance

Wendy E. Parmet, J.D. Published in the New England Journal of Medicine 2013; 369:596-598August 15, 2013DOI: 10.1056/NEJMp1306637

Over 12 million immigrants are lawfully present in the United States, yet face similar barriers as undocumented immigrants face. Legal immigrants can be legal permanent residents (green card holders), refugees, asylum seekers, and others. This article examines the reasons why legal immigrants have such low rates of health insurance, including the sectors they work in as well as linguistic and cultural barriers.

Introduction to Tactical Mapping: A Tool for Expanding Relationships and Resources

Webinar Description

This webinar introduces the process of tactical mapping and highlights examples of how a tactical map tool can be utilized in community engagement projects and for organizational and client issues.  This tool will allow users to explore potential resources and identify areas for tactical intervention.  During this training, you will learn how an organization's leadership can use tactical mapping for advocacy and outreach efforts, and how torture treatment clinicians can engage clients in building their own tactical map to identify human relationship resources.

Strengthening Case Management: Case Management and the Suicidal Client

This webinar is designed for case managers who work with clients who have attempted suicide or expressed suicidal ideation. While mental health staff are responsible for the evaluation and treatment of suicidal clients, survivors may also reach out to case managers for help during times of crisis.  For this reason, case managers should also be prepared to identify risk factors, protective factors, and become familiar with basic suicide intervention skills.

Full Disclosure: Out of pocket costs as side effects

This article, in the New England Journal of Medicine, offers a useful perspective related to the costs of medical treatments, especially for patients that have limited income, as many torture survivors do after arriving in the U.S.  Many torture survivors arrive in the U.S. with injuries they incurred during torture and were unable to obtain medical care for in their home countries.  Most torture survivors who are seeking asylum in the U.S. are not eligible for health insurance as they go through the asylum process in an attempt to obtain legal immigration status and safety.

Challenges in the U.S. Asylum System Impacting Survivors of Torture

Description

This webinar is an opportunity for staff of torture treatment programs to review current issues in U.S. asylum law and how those challenges impact healing for survivors of torture.  During this update on asylum law & trends for service providers working with torture survivors we focus on credible fear interviews and asylum presentations especially on the Southern border, including what happens to clients in the process, where they go after entry, and differences between those claims and affirmative cases.

Strengthening Case Management: Containment with Clients

The third in a 3-part series on Strengthening Case Management, this webinar is intended for case managers (CMs) who work with clients that are unable to control their emotions during stressful situations. To begin, participants review the relationship between emotion, stress, and the brain. Participants then learn three containment strategies appropriate for CMs to use with emotionally unstable clients. This webinar focuses on best practices for CMs to use during client eligibility screenings.

Objectives

1)     Discuss emotional dysregulation  
2)    Understand the following terms: window of

Strengthening Case Management: Introducing Narrative Concepts

The second in a proposed 3-part series by Joan Hodges on strengthening case management, this webinar presents narrative therapy as a potential approach for case managers (CMs) to apply when working with torture survivors.  Using narrative concepts, case managers can use therapeutic questioning to help clients recognize and reflect on their current problems and to empower clients to reexamine and reframe their lives. Please note this webinar does not qualify anyone to do narrative therapy

Objectives

  • To gain a basic understanding narrative therapy
  • To discuss the potential for narrative theory

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