Trauma-Informed Care: Preventing Crises and De-escalating Difficult Situations

This webinar was presented by Beth Farmer, Senior Technical Advisor, Safety, Education and Wellness, IRC and Sasha Verbillis-Kolp, Consultant, Sasha Verbillis-Kolp Consulting Services. 

Because of past trauma and current stresses, clients can sometimes display significant emotions and behaviors that may be challenging to support. Trauma-informed case planning can help prevent these situations, while de-escalation can help successfully manage them. This webinar gives key insight, skills, and strategies for these challenging situations. 

Lesson Objectives

By the end of this webinar, you will be able to:

• Describe prevention skills that can be used in case management;
• Name at least two techniques you can use to de-escalate situations; and
• Share case management practices that are holistic and trauma-informed.

Webinar Facilitators           

Beth Farmeris a Licensed Clinical Social Worker with over three decades of experience working with marginalized and vulnerable populations, including over a decade of experience in the field of refugee mental health. She has helped design and deliver holistic integrated programming to survivors of torture, asylum seekers, returning prisoners of war, and unaccompanied refugee minors. Beth currently serves as IRC’s Senior Technical Advisor: Safety, Education and Wellness within the Resettlement, Asylum, and Integration unit.         

Sasha Verbillis-Kolpis a consultant, clinical social worker, cultural anthropologist, evaluator, and teacher. She’s worked in refugee programs, trauma and torture treatment, human trafficking, child welfare, international human rights, immigration, and social services. Recently, she was an evaluation manager for an internationally recognized refugee mental health project, where she helped field test a culturally validated mental health instrument for refugees experiencing emotional distress and trauma.