Tips on screening potential new clients remotely (Posted 6/25/2020):
Alison Beckman, M.S.W., L.I.C.S.W.
Senior Clinician for External Relations
One of the SoT programs recently asked me a question about best practices when it comes to screening potential new clients remotely. I turned to Jenna Nomeland, MSW, LICSW who, as part of her role at CVT, coordinates and conducts most of our screenings of new potential clients in St. Paul. Here is what she had to say:
I have been offering phone and zoom sessions for potential client screenings, leaving it to client choice. However, I have nudged zoom sessions stating “it is a way to see who you are talking with rather than just hearing my voice and this may make it more comfortable.” So far, the majority of potential clients (if they have the technology) have opted to do video call screenings. I have guided them on setting up zoom on their phone as we talk during our initial conversation when setting up our future appointment. I believe this has also helped with rapport building.
I have observed that getting a comprehensive torture history is more challenging for several reasons. I have found myself feeling more hesitant with them giving a complete narrative (as they often do in the office) due to my inability to regulate in the same way and my concerns related to privacy with a potential client’s living situation. I have found that stating, “I am going to ask you direct questions to minimize the time we have to spend talking about the past at this time” has been helpful language. Then I will go directly into, “have you ever been arrested or held against your will”, “do you know for what reason”, “who arrested you” etc. and put together the narrative that way while gathering the necessary info for eligibility. I get far less information up front, but definitely enough to make a determination and do our best to maintain the safety and comfort for clients.
Lifeline Teleheath discount program
- Our friends at ORR have shared this information on a federal benefit that can help your clients access telehealth services. (Posted 6/25/2020)
- For other downloadable consumer resources, please see USAC’s Consumer Outreach Page. (Posted 6/25/2020)
- You can also access a Past Consumer Advocate Webinar and other training materials on USAC’s Webinars Page. (Posted 6/25/2020)
- For questions about the Lifeline Program, call the Lifeline Support Center at (800) 234-9473 or email Lifelinesupport@usac.org. (Posted 6/25/2020)
Watch Eugene Augusterfer’s presentation and interview Telemedicine in Mental Health (Posted 7/13/2020)
Click here for the PowerPoint from the presentation. (Posted 7/13/2020)
Telehealth Protocols: This is a brief summary of the recommended protocols from Eugene Augusterfer’s presentation. (Posted 7/13/2020)
Telehealth Room Setup Checklist: This is a brief checklist of things to keep in mind as you set up your tele-health work space and prepare for your online session. (Posted 7/13/2020)
Grant Programs (Posted 7/13/2020)
- The FCC COVID-19 Telehealth Program: The COVID-19 Telehealth Program provides $200 million in funding, appropriated by Congress as part of the Coronavirus Aid, Relief, and Economic Security (CARES) Act, to help health care providers provide connected care services to patients at their homes or mobile locations in response to the COVID-19 pandemic. Unfortunately, this program is closed for new applications as of June 25, 2020. However, there is the likelihood that other Telehealth grants will become available as the COVID-19 pandemic continues.
- Your State and County: Keep an eye out for opportunities through your own state’s department of health or human services or your county health department.
There are numerous articles available online on how to conduct tele-health therapy, below are a couple.
- 2013 APA Guidelines for the Practice of Telepsychology (Posted 7/13/2020)
- Making Eye Contact Over Video in Telemental Health Services (Posted 7/13/2020)