Switchboard's Upcoming Webinar Series: Case Management Fundamentals

What will this webinar series cover?
Do you want to improve your knowledge of case management? Do you want to learn practical ways to support and promote the psychosocial wellbeing of your refugee clients? This four-part webinar series on the Fundamentals of Case Management provides a foundational understanding of case management for refugee and immigrant service providers. It presents an introductory body of knowledge, reviews contextual and cultural considerations, and explores best and promising practices in psychosocial support programming. Register individually for any or all trainings that interest you!
Is this webinar series for me?
This webinar is most relevant for caseworkers, case managers, casework supervisors, and others whose role includes directly supporting refugee clients. No prior knowledge of case management is required; however, participants are expected to bring a basic understanding of the refugee experience and resettlement process.
Why should I participate?
After participating in this series, you will be able to:

  • Describe what case management means in the context of refugee service delivery;
  • Name key contextual and cultural considerations in case management with refugee clients;
  • Define trauma, trauma-informed care, and the building blocks of resilience;
  • Incorporate trauma-informed care principles into case management;
  • Identify practical and best practice approaches to effectively support your refugee clients; and
  • Practice effective strategies for establishing and maintaining self-care, collective care, and duty of care.
Case Management Foundations
Tuesday, March 8 2:00-3:30PM ET
This webinar will explore what case management means in the context of refugee service delivery. 
Trauma-Informed Care in Case Management
Tuesday, March 22 2:00-3:30PM ET
This webinar will share how trauma-informed care can be incorporated into case management techniques, such as client interactions and cultural considerations. 
Practical Guide to Working with Refugees: Skills, Techniques and Considerations
Tuesday, April 5 2:00-3:30PM ET
This webinar will explore best and promising practices in case management incorporating skills, techniques and considerations. 
Balancing the Demanding Needs of Case Management
Tuesday, April 19 2:00-3:30PM ET
Do you want to improve your work-life balance while maintaining a high level of support for clients? This webinar will share techniques for organizational resiliency, staff care, and managing occupational hazards such as burnout and vicarious trauma.            

Webinar Series Facilitators

Tigest Coleman, MSW, LCSW, Training Officer, Strengths-Based Services, Switchboard: Tigest is a Licensed Clinical Social Worker with over 18 years of experience working with refugees, immigrants, and other forcibly displaced populations in direct service, supervisory, and management positions. Tigest spent the majority of her career in ORR’s Unaccompanied Refugee Minor Program where she provided client-centered consultations, guidance, and recommended resources for clients, staff, and various community agencies. Tigest has background and experience across a continuum of care from initial intake, service planning, intensive case management, crisis management, advocacy, and client discharge. Tigest holds a deep desire to see all refugees and immigrants receive excellent services that help them heal and embrace their future.            


Jessica Dalpe, MSW, LCSW, Senior Technical Advisor: Safety and Wellness, Violence Prevention and Response Unit, IRC: Jessica is a licensed social worker who has worked in the international social work field for over a decade. She currently works as the Senior Technical Advisor for Safety & Wellness at the International Rescue Committee where she is a program manager for the NCTSN Category II Center for Adjustment, Resilience and Recovery (CARRE). Jessica’s work focuses on generating and integrating evidence-based practices related to gender-based violence and mental health and psychosocial support for refugees, asylum-seekers, and other immigrants in the U.S. who have faced forced displacement. She earned her Bachelor’s degree in Psychology with honors from The College of New Jersey and her Master’s degree in Social Work from Fordham University.    

Loan Mai, PhD., Technical Advisor, Mental Health and Psychosocial Support, IRC: Loan is a Clinical Psychologist and Researcher who has worked nationally with providers on the provision of mental health, substance abuse, and integrated care services for vulnerable populations. With a background in population health and care disparities, Loan provides training on the application of evidence-based practices for cultural populations to address strategic ways to lessen barriers to care and improve care outcomes, particularly in the care for marginalized communities. Her expertise includes direct clinical work with individuals who are severely mentally ill, substance addicted, HIV/AIDS diagnosed, homeless, and struggling with social determinants of health. With 30 years in the field, Loan seeks to provide understanding and support to lessen the impact of vicarious trauma to improve provider self-care, lessen compassion fatigue, and strengthen the provider commitment to their service identity.   

Date published: 

Tuesday, 22 February 2022

Add new comment