Case management basics

Case Management 101: Client Boundaries

This video defines boundaries and their role in the professional setting, identifies five categories of boundaries, recognizes common boundary violations, and establishes best practices to use in setting and maintaining boundaries.

This video is the first in the Case Managment 101 video series, featuring Joan Hodges-Wu, MA. Don't miss the second video, Case Management 101: Writing Case Notes.

Healing the Hurt

Healing the Hurt: A Guide for Developing Services for Torture Survivors was developed by The Center for Victims of Torture for practitioners who may or may not have worked previously with torture survivors. It is a multidisciplinary guide that addresses some basic considerations when working with this population. This handbook is a primer, and it should not take the place of more in-depth training in torture treatment. We hope you find this resource helpful in your work with torture survivors. Various chapters are referred to under Providers Resources at

Introduction to Case Management 101: a video mini-course

Wednesday, 26 March 2014

Introduction to Case Management 101:  a video mini-course

Case Management 101 is a video mini-course on the fundamentals of providing case management services to survivors of torture, designed specifically for case managers who are not trained social workers. Joan Hodges-Wu, MA, will introduce two training videos in this webinar session:  “Case Management 101:  Client Boundaries” and “Case Management 101: Writing Case Notes”.  Joan, the creator and presenter, will discuss how these videos may be used in torture treatment  work and also answer any questions that you may have.

Rehabilitation of Torture Survivors: Resource Kit for Service Providers

The kit, published in 2013 by the IRCT, was designed to be of use to a wide range of professionals working with torture survivors in contexts around the world. It gives a view into torture treatment in international context. It captures the results of exchanges and workshops that the IRCT held to address a range of rehabilitation issues. It provides a user-friendly overview of the main concepts and practices in torture rehabilitation.

Torture Survivors: Five Part Video Series

Watch members of the National Partnership for Community Training discuss their work with survivors of torture at the Harvard Program in Refugee Trauma, the NYU/Bellevue Program for Survivors of Torture and the Florida Center for Survivors of Torture.

The five parts of the series are:

  • Part 1: Who are torture survivors?
  • Part 2: What challenges do torture survivors face?
  • Part 3: Advice from practitioners?
  • Part 4: What is the trauma story?
  • Part 5: What can you do?

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