Performance Measurement – Using Data to Improve Quality

This webinar, from October 17, 2012, features Edward Cohen, PhD, of San Jose State University.

This webinar is part of the National Capacity Building (NCB) webinar series. NCB is a project of the Center for Victims of Torture.


Average: 1 (1 vote)


Wednesday, 17 October 2012


Performance measurement is more important than ever these days. This webinar describes performance measurement and how it is applied to torture treatment programs.  It answers questions such as “What are the key elements to effective performance measurement?” “What aspects of my Program should I measure?” Examples of useful measures are also included. 


Participants will be able to:

  • Define and differentiate evaluation terms such as:  performance measurement, outcomes, target thresholds, indicators
  • List the key elements necessary for effective performance measurement
  • Give examples of measures for several performance areas including those especially useful for internal program monitoring. 


Edward Cohen, Ph.D., Associate Professor
San Jose State University
Consultant to NCB Project

Definitions used in this webinar

  • Performance Measurement - the ongoing monitoring and reporting of program accomplishments, particularly progress toward pre-established goals
  • Outcomes – the desired goals or impact of service activities
  • Targets – A threshold of acceptable outcomes (usually expressed as a percentage)—two types: population threshold and/or outcome threshold
  • Indicator – Specific measurement strategy (“…as measured by…”)
  • Data source(s) -- Methods of data collection, such as instruments, surveys, chart reviews, etc.


U.S. Government Accountability Office. (2011). Performance measurement and evaluation: Definitions and relationships. GAO-11-646SP. Washington, D.C..

Institute for Healthcare Improvement. (2011). Science of Improvement: Establishing Measures. Retrieved from

Information on Quality Improvement  This links to Chapter 7 of the curriculum guide topics “Introduction to Quality Improvement Methods” of the Patient Safety Curriculum Guide, published online by the World Health Organization in 2011.  The companion Powerpoint slides to the text can be found here:   under Topic 7.  This provides a well written background piece to CQI methods and its history.  Although it refers to the medical profession, the methods are the same in a wide range of industries and professions.  It is 18 pp. 


Add new comment