Improving case management

Publications

Case Management for Immigrant Survivors of Torture: An Examination of HealthRight International’s Access to Support and Services for Survivors of Torture Program (ASSIST)

By Kelly Barneche & Lisa Matos of HealthRight International. Published in Global Social Welfare, March 2014.

This research seeks to determine what impact HealthRight International’s Access to Support and Services for Survivors of Torture (ASSIST) remote case management program has on the physical, psychological, and social well-being of survivors of torture. This is a specialized use of telemedicine. 

A retrospective case record review was conducted of 54 adult foreign-born survivors of torture who received remote case management services through ASSIST.

Making Specialized Referrals

This information guide, developed by the National Partnership for Community Training, assists in making effective and informed referrals by highlighting the process and the content needed to develop and maintain a referral network. Screenings and referrals are necessary in order to ensure the effective use of holistic treatment for torture survivors. Screenings are not meant to be diagnostic tools, but rather instruments to help identify medical or mental health cases that might need to be referred to professionals outside of your agency.

Social services: Effective practices in serving survivors of torture

Winter, Ann Marie. TORTURE. Volume 21, No. 1 (2011). (Link is to full article PDF on IRCT site.)

A review of 29 articles which either evaluate specific social services or document them through case studies reveal that there are several promising and emerging social service practices that contribute to the healing process of torture survivors. One randomized controlled trial, considered a best practice, is described in the literature, and much of the other published material on interventions is descriptive reports by clinicians, case studies or small cohort studies without control groups.

Webinars

Questions and Answers about Targeted Case Management

Friday, 22 August 2014

Targeted Case Management is a federal program that is managed by the states, with counties providing the actual case management services either by their own social workers or by contracting with third party vendors for special population groups. For survivor of torture treatment programs that are in a position to take advantage of it, Targeted Case Management can produce strong revenue.

But what does it take for programs to be able to successfully conduct TCM? In this webinar we will have a conversation with representatives from each of the departments in CVT that were involved in launching and conducting CVT's Targeted Case Management Program: Pete Dross will speak to the political process that involves relationship-building with county commissioners and professional health and human services staff; Andrea Northwood will address the internal clinical process of altering the social services/case management function to conform to TCM requirements and training case managers on the new requirements; Gena Holland will speak to the financial/administrative process that facilitates billing.

Strengthening Case Management: Case Management and the Suicidal Client

Wednesday, 18 December 2013

This webinar is designed for case managers who work with clients who have attempted suicide or expressed suicidal ideation. While mental health staff are responsible for the evaluation and treatment of suicidal clients, survivors may also reach out to case managers for help during times of crisis.  For this reason, case managers should also be prepared to identify risk factors, protective factors, and become familiar with basic suicide intervention skills.

Strengthening Case Management: Containment with Clients

Wednesday, 20 February 2013

The third in a 3-part series on Strengthening Case Management, this webinar is intended for case managers (CMs) who work with clients that are unable to control their emotions during stressful situations. To begin, participants review the relationship between emotion, stress, and the brain. Participants then learn three containment strategies appropriate for CMs to use with emotionally unstable clients. This webinar focuses on best practices for CMs to use during client eligibility screenings.

Objectives

1)     Discuss emotional dysregulation  
2)    Understand the following terms: window of

Strengthening Case Management: Introducing Narrative Concepts

Wednesday, 19 December 2012

The second in a proposed 3-part series by Joan Hodges on strengthening case management, this webinar presents narrative therapy as a potential approach for case managers (CMs) to apply when working with torture survivors.  Using narrative concepts, case managers can use therapeutic questioning to help clients recognize and reflect on their current problems and to empower clients to reexamine and reframe their lives. Please note this webinar does not qualify anyone to do narrative therapy

Objectives

  • To gain a basic understanding narrative therapy
  • To discuss the potential for narrative theory

Strengthening Case Management: The Value of the Therapeutic Dimension

Wednesday, 15 August 2012

While most torture treatment centers maintain a strict division between mental health and case management services, mental health concepts can be appropriately adjusted for use in a case management setting. This webinar expands on an often limited view of the role of case managers in the treatment of torture survivors. While it does not advocate that case managers become therapists, it suggests they adapt psychoanalytic theory to their jobs in order to promote “empathetic connections” and “safe spaces” in their relationships with clients.


Social services resources by type

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